Your clinician uses Scriber. Here’s what that means_
Scriber helps your clinician write notes so they can pay attention to you instead of a keyboard. It only records if you agree.
What happens during your appointment_
Your clinician asks first
Before recording, they ask if you agree. If you say no, they take notes the usual way. Your care does not change.
Scriber writes a draft
The conversation is turned into a draft note. Your clinician reads it, corrects it and decides what goes in your record.
The recording is deleted
The recording and the draft are deleted from Scriber after 30 days. The final note is kept in your clinic’s records, as always.
It stays private
It is stored in your region, protected with encryption, and never used to train AI or for advertising.
How to say no, or change your mind_
Before the appointment. Tell the reception or your clinician that you don’t want the appointment recorded.
During the appointment. Ask your clinician to stop at any time. They can delete the recording in front of you.
Afterwards. Ask your clinic to delete the recording. It is deleted automatically after 30 days anyway.
Questions about your record. Your clinic is responsible for your health record. Ask them, or their privacy contact, about access and corrections.
Consent kit_
Scripts you can say in your own words, and a poster for the waiting room. Check local rules for written consent where they apply.
In the room
“I use a tool that records our conversation to help me write my notes, so I can focus on you. The recording is deleted after a month and isn’t used for anything else. Is that OK with you?”
On a video or phone call
“Before we start: may I record this call to help me write my notes? Only I can see the recording, and it’s deleted automatically.”
If the patient says no
“No problem at all, I’ll take notes the usual way.” Then dictate after the appointment or type the note.
We may use Scriber to help write your notes
With your permission, your clinician may record your appointment. Scriber turns the recording into a draft note, which your clinician checks and completes.
- We always ask first. You can say no.
- Recordings are deleted after 30 days.
- Your information is never used to train AI.
- Your clinician makes every decision about your care.
Questions patients ask_
Do I need patient consent?
Yes. Scriber asks you to confirm consent before every recording and stores the answer with the time. If the patient says no, you can still write the note by dictating after the consultation or typing it.
How do I explain Scriber to patients?
Use the script and printable poster on the For patients page. In short: the conversation is recorded to help write the clinical note, the recording is deleted automatically, it is not used to train AI, and the patient can say no without affecting their care.
Are audio recordings stored?
Yes, for 30 days, so you can replay a passage or redraft the note. After that the recording, transcript and session are deleted automatically. You can delete a session sooner at any time.
Where is my data stored?
In the region you choose when you sign up: EU, UK, Australia, Canada and the US. Recordings, transcripts and notes are stored and processed in that region. The region is shown on your account page.
Is patient data used to train AI?
No. Patient data is not used to train any AI model, ours or our providers’. Our contracts with AI providers forbid storing or training on the data we send them.
Who can see my patients’ information?
Only you, and people in your clinic whose role allows it. Clinic owners decide what practice managers and assistants can see. Pixel staff can access a session only when you ask for support on it.